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Order Status
Has my order shipped?
  Please contact customer service for assistance 773-489-3700 or 800-992-1234.
How do I change quantities or cancel an item in my order?
  To make any changes on the order, please call our office at 800-992-1234 or 773-489-3700.
How do I track my order?
  Please contact customer service for assistance 773-489-3700 or 800-992-1234.
My order never arrived.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
  Please contact customer service for assistance 773-489-3700 or 800-992-1234.
My product is missing parts.
  Please contact customer service for assistance 773-489-3700 or 800-992-1234.
When will my backorder arrive?
  Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.